As a dedicated local Perivale florist, our priority is delivering stunning, fresh flowers to households and businesses throughout the area. We strictly adhere to our Fresh Flowers Guarantee, ensuring your arrangements arrive in pristine, vibrant condition. If you are not delighted with your delivery, our returns, refunds, and complaints policy below is designed to give you complete peace of mind.
Your bouquet should arrive looking beautiful every time. In the rare event that your flowers are noticeably damaged on arrival, please contact us with details of the issue as soon as possible, ideally on the day of delivery. To help us swiftly resolve your concern, we may request photos of the damage.
We will assess your claim promptly and offer you either a full refund or a replacement bouquet, depending on your preference and the nature of the problem. Your satisfaction is our top priority, and our team is committed to resolving all dissatisfaction with care and efficiency.
We carefully source the freshest flowers available and guarantee their quality for a minimum freshness window of 5 days from the date of delivery. To maintain this guarantee, please follow any included care instructions. Should you find your flowers do not remain fresh within this period—despite proper care—please do let us know.
If the flowers fail to meet our freshness promise, we will offer either a replacement or a partial/full refund, depending on the specific circumstances. This guarantee ensures you can order with total confidence from your local Perivale florist.
If you are unhappy with the quality of your flowers for any reason, please contact us with your delivery details and a description of the problem within 48 hours of receiving your order. We may require photographic evidence to process your request efficiently. Once your claim is approved, we will promptly process a refund to your original payment method or arrange a replacement delivery at no extra charge.
Please note that requests made after the stated freshness window or without sufficient evidence may not be eligible for a full refund or replacement, but we always aim to be fair and responsive to your concerns.
Your experience means everything to us. Should you have any complaints or concerns about your order, please get in touch as soon as possible. Our team will acknowledge your complaint within 24 hours (during business hours) and work to resolve it to your satisfaction. We value your feedback and use it to continually improve our bouquets and service.
If you require further assistance or feel that your complaint has not been resolved, our management will review your case personally and aim to provide a resolution promptly. As a trusted Perivale florist, we pride ourselves on our reputation for reliability and customer care in our community.
Perivale Florist has been serving local households and businesses for years, proudly building a reputation as a reliable and caring florist in the community. Our dedication to freshness, quality, and customer satisfaction means you can order with complete trust and support your high street florist. Thank you for choosing us for all your floral occasions.
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